B.1 Common Oversights

Check the following first before you run RAIDWatch or if you are having trouble.

Check Platform Requirements

Review section 2.3 Platform Requirements to make sure that all OS-specific installation configuration steps have been completed.
Check RAIDWatch Connections
In-Band SCSI (Solaris only) : All Solaris operating systems must have an in-band SCSI driver installed.

Agents : All RAID host servers must have a Secondary Agent installed and running. Check that all RAID hosts have a Secondary Agent.

Windows NT Systems : Open the Control Panel, then open the Service icon in the Control Panel and check the status of "Primary Agent" and "Secondary Agent" to see if the status reads "Start."

Unix Systems (including Linux) : Make sure the in-band SCSI driver is installed (Solaris only). (You can run Text RAID Manager to determine this.)

Check the Primary and Secondary agents

#ps -eaf|grep primary

#ps -eaf |grep secondary

If either program is not running, please open a terminal session and run it manually.

IP Settings : Each RAID host server must have a unique IP address assigned. Check the IP address of each RAID host. Also, each Secondary agent IP and TCP port setting must be listed under the Primary agent's configuration. To check this, run the RAIDWatch install program at the Primary agent host and choose Configuration Only.

TCP Port Settings : The Primary agent must have a TCP port setting different from the Secondary agents. The Secondary agents should have a common TCP port setting, and that setting should be listed with each Secondary agent's IP under the Primary agent configuration.

NPC Troubleshooting
(Windows NT servers only)

Fax : If NPC has trouble sending fax messages, please check to be sure that Microsoft Personal Fax is installed.

Broadcast : If NPC does not broadcast normally, please check to be sure that Windows Messaging is installed on BOTH server and client(s).


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